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Customer Story

How TechTorch Uncovered $10M in Revenue Leakage for a Financial Services Leader

 

Revenue leakage is one of the most overlooked threats to a company’s financial performance—especially in industries with complex contracting and billing structures like financial services. One of our recent engagements with a top-tier financial services firm revealed just how significant this issue can be.

Using TechTorch’s AI-powered Digital Contracts solution, we identified over $10 million in leaked revenue—all due to mismatches between what was contractually agreed and what was actually billed.

Challenge

Complex Contracts, Hidden Leakage

This client, a fast-growing financial services firm, manages hundreds of institutional client agreements. Each contract includes highly tailored terms—custom pricing, performance-based fees, tiered rates, renewal clauses, and bundled services.

Despite strong controls, they had a persistent issue:
Their billing systems weren’t capturing the full value of their contracts.

Finance and operations teams manually reviewed a sample of contracts each quarter, but with over 1,000 active agreements, inconsistencies were inevitable.

Key problems included:

  • Discounts that were incorrectly applied beyond the contracted period
  • Tiered pricing models not being triggered when thresholds were met
  • Line items for bundled services missing from invoices

    • Renewals at outdated rates due to missed escalation clauses

    Solution

    The TechTorch Solution: AI-Powered Contract-Invoice Reconciliation

    TechTorch deployed its Digital Contracts AI to extract structured data from both contracts and invoices, and automatically compare billing terms line by line.

    Our platform was configured to identify discrepancies in:

    • Agreed vs. applied pricing
    • Discount durations and expirations
    • Volume- and performance-based rate triggers
    • Billing of contracted services and add-ons

    Over a six-week period, the AI reviewed over 1,200 contracts and 18 months of invoice data. The result:
    a detailed revenue leakage map showing where and how money was being left on the table.

    Results

    The Impact: $10M in Recovered and Protected Revenue

    Our analysis uncovered $10 million in underbilling across active accounts.

    We helped the client:

  • Correct past invoices and recover missed revenue where appropriate
  • Update internal billing logic to align with complex contract terms
  • Implement real-time monitoring of contract-invoice mismatches
  • Reduce manual contract reviews by 80%

    • Most importantly, they now have confidence that they are billing accurately—every time.

    Conclusion

    Revenue leakage in financial services doesn’t happen because of bad intent—it happens because contracts are complex, billing is fragmented, and manual checks can’t keep up.

    With TechTorch, companies gain the ability to scale revenue assurance, plug the leaks, and protect every earned dollar.

    Want to know how much you might be leaking?

    Contact TechTorch for a no-risk diagnostic.

    Facing complexity in your back office?

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