Customer Story
Supporting Complex Consumption-Based Billing for a European Healthcare Services Company
Healthcare 
Commercial Excellence
A European healthcare services company offered a usage-based billing model, but their existing systems couldn’t support the complexity. Manual processes for tracking consumption, invoicing, and revenue allocation led to inefficiencies and customer dissatisfaction. They required a pre-built, scalable architecture to handle their billing needs.
Challenge
Managing Consumption-Based Billing
- Inefficient manual processes for tracking and invoicing consumption-based services.
- Limited integration between CRM, ERP, and billing tools causing data silos.
- Lack of actionable insights into billing performance and revenue trends.
Solution
Automating and Scaling Usage-Based Billing, TechTorch implemented the following:Salesforce CRM: Used Salesforce to manage customer data and track usage directly from sales interactions.
- NetSuite ERP: Integrated NetSuite for financial operations and advanced revenue recognition.
- Zone&Co Billing: Implemented Zone&Co for consumption-based billing and flexible invoicing.
- Automated Workflows: Designed workflows for usage tracking, billing, and invoice synchronization.
- Scalable Integrations: Used Celigo to enable real-time data exchange between Salesforce, NetSuite, and Zone&Co.
Results
Efficiency, Accuracy, and Scalability
- Streamlined Billing: Reduced invoice preparation time by 50% with automated workflows.
- Enhanced Revenue Accuracy: Improved revenue tracking and allocation by 25%.
- Scalable Operations: Supported a 3x increase in customer base without additional overhead.
Conclusion
Transforming Healthcare Billing with an Integrated Solution 
With TechTorch’s Salesforce, NetSuite, and Zone&Co Pre-Built Architecture, businesses can manage complex billing models like subscription and consumption-based billing with ease. The SaaS company achieved streamlined subscription billing, while the healthcare services company optimized their consumption-based billing operations. By leveraging pre-built workflows and adaptable integration tools, both businesses experienced faster implementation, enhanced efficiency, and scalable growth.
