B2B SaaS Company in the US
Client: A high-growth B2B SaaS company with annual revenues of $50M, based in the United States.
Challenges in Managing Salesforce Sales and Service Cloud
The company used Salesforce Sales Cloud and Service Cloud to manage its sales pipeline and customer support. However, maintaining their Salesforce environment was resource-intensive, with the internal IT team struggling to address:
- High volumes of L1 user queries, such as password resets and role assignments.
- L2 enhancement requests for custom workflows and reports to meet evolving business needs.
- Complex L3+ feature implementations, including integrating Salesforce with third-party tools.
Solution of B2B SaaS Company in the US
TechTorch took over Salesforce environment management, addressing the full range of requests with a dedicated support team. By leveraging automation and best practices, TechTorch delivered:
- 30% faster resolution times for L1 requests.
- A 25% reduction in operational costs by eliminating reliance on internal resources.
- Seamless integration of Salesforce with marketing automation tools, improving lead tracking and conversion rates.
Results of B2B SaaS Company in the US
The company experienced improved system reliability, faster time-to-market for new features, and enhanced efficiency across its sales and support teams.
Conclusion of B2B SaaS Company in the US
With TechTorch’s Salesforce Environment Support, the B2B SaaS company streamlined its Salesforce management, reducing costs, accelerating response times, and enhancing system reliability. By leveraging automation and expert support, they improved operational efficiency, enabling their sales and support teams to focus on strategic growth.
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