Customer Story
Modernizing Billing for a US-Based Healthcare SaaS Company
Healthcare, SaaS 
Commercial Excellence
A US-based SaaS company struggled with inefficiencies in its billing process. Manual workflows for invoicing and handling multi-tier pricing led to frequent errors, delayed payments, and customer dissatisfaction. Complex discount scenarios were difficult to manage, resulting in revenue leakage. Additionally, the company lacked real-time analytics, preventing them from identifying trends or optimizing billing performance.
Challenge
- Inefficient manual workflows for invoicing and billing.
- High error rates in handling multi-tier pricing and custom agreements.
- Lack of automation for repetitive billing tasks.
- Limited visibility into billing performance and revenue trends.
- Revenue leakage caused by billing inaccuracies.
- Inability to scale billing operations for subscription and consumption-based models.
Solution
TechTorch implemented the following:
- Automated Billing Workflows: Leveraged MonetizeNow, Zuora, Zone&Co, Salesforce, and NetSuite to automate invoicing, billing, and payment processing.
- Complex Scenario Management: Optimized billing for multi-tier pricing, discounts, and custom agreements.
- Real-Time Analytics: Provided actionable insights into billing performance with centralized dashboards.
- Revenue Assurance: Reduced revenue leakage by ensuring accurate and consistent billing.
- Scalable Solutions: Optimized billing operations to support subscription and consumption-based models.
- Streamlined Processes: Automated repetitive tasks to free up finance teams for strategic activities.
Results
- Faster Billing Cycles: Reduced invoicing time by 30% through automated workflows.
- Revenue Growth: Increased revenue by 20% by eliminating errors and optimizing billing processes.
- Reduced Errors: Achieved a 25% reduction in billing errors by automating complex scenarios.
- Improved Visibility: Real-time analytics enabled better tracking of billing trends and performance.
- Scalable Operations: Successfully scaled billing processes to support dynamic pricing models.
Conclusion
Modernizing Billing 
With TechTorch’s Billing Modernization Accelerator, the SaaS company transformed its billing operations into a seamless, scalable system. By automating workflows, managing complex scenarios, and providing real-time analytics, TechTorch enabled the company to reduce errors, optimize efficiency, and unlock revenue growth.
