Customer Story

SaaS  Commercial Excellence

A European SaaS company relied on fragmented systems to manage subscription billing. Disconnected tools and manual workflows caused delays in invoicing, errors in billing, and inefficiencies in revenue recognition. They needed an integrated architecture that could handle the complexities of subscription billing at scale.

Challenge

Challenges in Scaling Subscription Billing and Operations

• Disjointed CRM, ERP, and billing systems leading to inefficiencies.
• Manual order and invoice processing causing delays and errors.
• Lack of scalability to handle increasing subscription volume.

Solution

Streamlining Billing with Salesforce, NetSuite, and Zone&Co. TechTorch implemented the following:

• Customer and Vendor De-Duplication: Consolidated duplicate records into single, accurate entries.
• Hierarchy Structuring: Aligned and completed customer and vendor hierarchies for better segmentation and reporting.
• Order, Contract, and Invoice Linking: Re-established relationships between these records to streamline billing and reconciliation.
• Cross-System Integration: Synchronized data between CRM and ERP platforms for seamless workflows.
• Data Quality Improvements: Used automation and validation tools to enhance overall data accuracy.

Results

Enhanced Efficiency and Scalability

• Improved Data Accuracy: Reduced duplicate records by 60%, ensuring clean and reliable data.
• Faster Reconciliation: Resolved order-to-invoice mismatches, reducing reconciliation delays by 40%.
• Enhanced Reporting: Delivered accurate insights, improving forecasting by 50%.
• Operational Efficiency: Streamlined workflows between CRM and ERP systems, enabling scalable growth.