Customer Story

SaaS  Data & Business Intelligence

A European SaaS company struggled to keep up with the demands of fast-growing operations while relying on outdated, manual reporting processes. Teams would painstakingly compile data from spreadsheets, various databases, and operational tools. The process was slow, prone to errors, and consumed weeks each quarter, leaving little time for strategic analysis or course correction.

Challenge

The fragmented nature of the company’s data meant that no single source of truth existed for key metrics. Teams often spent more time reconciling discrepancies than analyzing trends. The lack of automation also hindered operational agility, as the company was unable to provide real-time metrics to frontline teams. Leadership recognized that continuing to rely on manual reporting was unsustainable for scaling the business.

Solution

TechTorch deployed the Automated Reporting Accelerator to automate the company’s entire reporting stack. Data extraction processes were designed to integrate seamlessly with the SaaS company’s existing tools. The platform transformed raw data into structured, validated metrics, applying business rules to ensure relevance and accuracy. Pre-configured dashboards were tailored to the company’s needs, offering daily, weekly, and monthly insights in a visual and easy-to-digest format.

Results

In just three months, the SaaS company went from manual, error-prone reporting to a fully automated system. Teams were freed from repetitive data tasks and could focus on strategic initiatives. Leadership gained instant access to critical insights, enabling better resource allocation and faster responses to emerging trends. The move to automated reporting not only enhanced operational efficiency but also provided a foundation for continued growth and scalability.