Digitizing Professional Services for a European Healthcare Company
A European healthcare company was managing its digitizing professional services organization using Excel and manual workflows. The lack of automation led to inefficiencies in resource allocation, delayed invoicing, and limited visibility into project performance. Disconnected systems between CRM, CPQ, and ERP further compounded these issues. As the company grew, these challenges became unsustainable, prompting the need for a modern PSA solution.
Challenges of Digitizing Professional Services for a European Healthcare Company
- Manual resource management causing under- or over-utilization.
- Inefficient billing processes delaying cash flow.
- Limited project visibility, hindering decision-making.
- Time-consuming administrative tasks reducing productivity.
- Disconnected systems requiring manual intervention between CRM, CPQ, PSA, and ERP platforms.
Solution of Digitizing Professional Services for a European Healthcare Company
TechTorch implemented the following:
- Business Priorities Assessment: Analyzed business goals and requirements to identify the best-fit PSA tool.
- Tool Selection: Evaluated multiple PSA solutions, ultimately selecting NetSuite SuiteProjects as the ideal choice.
- Rapid Implementation: Deployed SuiteProjects within three months, ensuring a seamless transition from manual processes.
- Integrated Workflows: Connected SuiteProjects to CRM and CPQ systems for automatic project creation and to ERP for automated invoicing.
- Process Optimization: Automated workflows for resource allocation, project tracking, and invoicing using tools like Workato, Celigo, and Fivetran.
- Training and Enablement: Provided comprehensive training to ensure user adoption and maximize value from SuiteProjects.
Results of Digitizing Professional Services for a European Healthcare Company
- Faster Project Delivery: Reduced project timelines by 30% through efficient resource management and tracking.
- Improved Profit Margins: Increased profitability by 25% with better project oversight and budget control.
- Accelerated Cash Flow: Reduced billing delays by 20% with automated invoicing processes.
- Enhanced Visibility: Real-time dashboards provided actionable insights into project and financial performance.
- Unified Ecosystem: Created a seamless workflow between PSA, CRM, CPQ, and ERP systems, reducing manual intervention and errors.
Conclusion
With TechTorch’s Professional Services Digitization Accelerator, the healthcare company transformed its operations into a scalable, efficient system. By implementing SuiteProjects and integrating it with CRM, CPQ, and ERP platforms, the company achieved faster project delivery, improved profitability, and greater customer satisfaction.
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