Healthcare Company in Europe
Client: A leading healthcare provider in Europe focused on patient management and clinical operations.
Challenges in Managing Salesforce Service Cloud for Healthcare
The company relied on Salesforce Service Cloud to manage patient inquiries and clinical workflows. Key issues included:
- Frequent L1 requests, such as access issues and user onboarding.
- L2 enhancements to streamline patient communication workflows.
- L3+ requirements for integrating Salesforce with specialized healthcare IT systems.
Solution of Healthcare Company in Europe
TechTorch provided a tailored support model, including:
- Automated onboarding workflows to handle frequent user management requests.
- Custom-built patient communication workflows to improve response times.
- Integration of Salesforce with the company’s electronic medical record (EMR) system to centralize patient data.
Results of Healthcare Company in Europe
The healthcare provider saw a 40% improvement in operational efficiency, enhanced patient satisfaction through faster response times, and streamlined clinical workflows with better data accessibility.
Conclusion of Healthcare Company in Europe
With TechTorch’s Salesforce Service Cloud Support, the healthcare provider significantly improved operational efficiency, patient communication, and data accessibility. By automating workflows and integrating Salesforce with their EMR system, they enhanced patient satisfaction and streamlined clinical operations, allowing their teams to focus on delivering quality care.
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