Modernizing Billing for a US-Based SaaS Company

A US-based SaaS company struggled with inefficiencies in its billing process. Manual workflows for invoicing and handling multi-tier pricing led to frequent errors, delayed payments, and customer dissatisfaction. Complex discount scenarios were difficult to manage, resulting in revenue leakage. Additionally, the company lacked real-time analytics, preventing them from identifying trends or optimizing billing performance.

Challenges of Modernizing Billing for a US-Based SaaS Company

Inefficient manual workflows for invoicing and billing.
High error rates in handling multi-tier pricing and custom agreements.
Lack of automation for repetitive billing tasks.
Limited visibility into billing performance and revenue trends.
Revenue leakage caused by billing inaccuracies.
Inability to scale billing operations for subscription and consumption-based models.

Solution of Modernizing Billing for a US-Based SaaS Company

TechTorch implemented the following:

Automated Billing Workflows: Leveraged MonetizeNow, Zuora, Zone&Co, Salesforce, and NetSuite to automate invoicing, billing, and payment processing.
Complex Scenario Management: Optimized billing for multi-tier pricing, discounts, and custom agreements.
Real-Time Analytics: Provided actionable insights into billing performance with centralized dashboards.
Revenue Assurance: Reduced revenue leakage by ensuring accurate and consistent billing.
Scalable Solutions: Optimized billing operations to support subscription and consumption-based models.
Streamlined Processes: Automated repetitive tasks to free up finance teams for strategic activities.

Results of Modernizing Billing for a US-Based SaaS Company

Faster Billing Cycles: Reduced invoicing time by 30% through automated workflows.
Revenue Growth: Increased revenue by 20% by eliminating errors and optimizing billing processes.
Reduced Errors: Achieved a 25% reduction in billing errors by automating complex scenarios.
Improved Visibility: Real-time analytics enabled better tracking of billing trends and performance.
Scalable Operations: Successfully scaled billing processes to support dynamic pricing models.

Conclusion

With TechTorch’s Billing Modernization Accelerator, the SaaS company transformed its billing operations into a seamless, scalable system. By automating workflows, managing complex scenarios, and providing real-time analytics, TechTorch enabled the company to reduce errors, optimize efficiency, and unlock revenue growth.