Modernizing a Disjointed Application Stack for a Manufacturing Company
A manufacturing company specializing in retail devices struggled with a fragmented application stack across marketing, CRM, customer success, support, and legal. Legacy systems were costly and inefficient, relying heavily on manual workflows. Despite an ERP system, its full potential was untapped, and the absence of analytics left the company without actionable insights. Processes like order processing required weeks of emails, approvals, and forms, delaying operations and reducing customer satisfaction.
Challenges of Modernizing a Disjointed Application Stack for a Manufacturing Company
- Disjointed Systems: Overblown tools in marketing, CRM, success, and support with no cohesive strategy.
- Underutilized ERP: Core business systems were poorly adopted.
- No Analytics: Lack of reporting tools prevented data-driven decision-making.
- Manual Workflows: Key processes were manual, slow, and error-prone.
- Fragmented Data: Applications did not share a common data foundation.
Solution ofModernizing a Disjointed Application Stack for a Manufacturing Company
- Accelerated Diagnostic: Completed a 3-week assessment of the application ecosystem, identifying inefficiencies and gaps.
- Gap Prioritization: Highlighted overlapping tools and underutilized systems, setting clear priorities for modernization.
- Future-Ready Design: Defined a tailored application stack aligned with business needs, incorporating new tools and workflows.
- Automation Layer: Replaced manual processes with automated systems for seamless order processing and approvals.
- Data Integration: Established shared data foundations for consistent reporting and insights.
Results of Modernizing a Disjointed Application Stack for a Manufacturing Company
- Cost Savings: Reduced operational costs by 40%.
- Efficiency Gains: Order processing times dropped from weeks to days.
- Enhanced Analytics: Implemented tools for real-time insights, supporting better decision-making.
- Strategic Alignment: Delivered a scalable, business-focused stack ready for growth.
Conclusion
TechTorch’s Application Stack Modernization Accelerator transformed the manufacturing company’s outdated systems into a streamlined, cost-effective, and automated application stack. The result was a modernized technology ecosystem that enabled the company to achieve operational excellence, align with its strategic goals, and prepare for future growth.
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