Order Management for a B2B Software Provider
A B2B software provider managing complex contracts with frequent amendments faced inefficiencies in order management between Salesforce and NetSuite. Manual intervention caused frequent billing errors and discrepancies, impacting their revenue recognition accuracy and increasing customer complaints.
Challenges of Automated Quote to Cash
The provider faced major challenges in managing orders effectively:
- Disconnected Systems: Lack of integration led to outdated records and misaligned workflows.
- Customer Disputes: Data inconsistencies frequently caused billing disagreements, straining relationships.
- Revenue Impact: Inefficiencies and delays in processing amendments and renewals hindered profitability.
Solution of Automated Quote to Cash
Techtorch’s accelerator automated the entire quote-to-cash process, providing accurate and real-time synchronization of order, contract, and invoice data between Salesforce and NetSuite. Sales and finance now operate on a unified data platform, ensuring consistency and accuracy.
Results of Automated Quote to Cash
Billing accuracy improved by 25%, and customer complaints due to billing issues dropped by 40%. The provider achieved real-time visibility of key metrics, enabling strategic decision-making and stronger customer relationships.
Conclusion
Techtorch’s accelerator revolutionized order management for the B2B software provider by automating and synchronizing their quote-to-cash process. By unifying Salesforce and NetSuite, the solution eliminated discrepancies, improved billing accuracy by 25%, and reduced customer complaints by 40%. With real-time visibility into key metrics, the provider strengthened customer relationships and positioned their operations for greater efficiency and strategic growth.
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